Supply Chain Management: A Logistics Perspective 11th Edition

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You are eligible for a full refund or a replacement file in the following situations:

• The downloaded file is corrupted, unreadable, or incomplete.
• You accidentally placed a duplicate order for the same title within 48 hours.
• You completed your purchase but never accessed the download link (within 7 days of purchase).
• The file is materially different from what was described on the product page.
• A technical issue with the download link cannot be resolved by our support team.

How to request a refund: Simply email us at novabooks.shop@gmail.com with your order number and a brief description of the issue. We respond within 24–48 hours, and approved refunds are processed back to your original payment method within 5–10 business days.

For complete terms, please read our full Refund Policy.